Return, Exchange & Refund Eligibility
We only accept return, exchange, or refund requests under the following conditions:
• The delivered item is damaged, defective, broken, or incomplete
• The wrong product has been delivered
• The item received does not match the ordered specification significantly
• The replacement item is unavailable in stock
In such cases, we will first attempt to arrange a replacement or exchange.
Refunds are considered only where a replacement is not possible or as per case evaluation.
Claim Reporting Time
All issues must be reported within 48 hours of receiving the parcel.
Claims submitted after 48 hours of delivery may not be eligible for processing.
Items Not Eligible for Return or Refund
Please note that we do not accept returns, exchanges, or refunds in the following cases:
• Change of mind after placing or receiving the order
• Personal dislike or preference issues after delivery
• Ordering the wrong product by mistake
• Minor variations in color, packaging, or appearance due to lighting, photography, or screen differences
We strongly encourage customers to review product details carefully before confirming their order.
Proof Required for Claims
To ensure fair handling of all cases, customers are required to provide valid proof, including:
• A complete parcel opening video (unboxing video)
• Clear images or videos showing the issue
• Order details or invoice (if requested)
Claims without proper supporting evidence may not be accepted.
We strongly recommend recording the unboxing process in a single, uninterrupted video.
Return & Exchange Process
Once a claim is reviewed and approved:
• An exchange/replacement will be arranged where possible
• If replacement is unavailable, a refund may be issued
• Refunds are processed via bank transfer or approved digital payment methods
• Processing time may vary depending on payment method and verification
Shipping charges are non-refundable unless the issue is due to our error.
Manufacturer / Brand Warranty
Some products are covered under an official manufacturer or brand warranty. In such cases, warranty services are provided and managed directly by the respective brand or authorized service center.
• Warranty terms, duration, and coverage are set by the brand
• Warranty claims must be submitted directly to the brand/service center
• TeksGear will assist by providing purchase documentation (invoice) where required
• Warranty support may require original invoice or warranty card
We recommend reviewing warranty details before purchase, as coverage varies by brand and product category.
Non-Eligible Cases
Returns, refunds, or exchanges will not be accepted in the following situations:
• Claim submitted after 48 hours of delivery
• No valid proof or unboxing video provided
• Damage caused by misuse, mishandling, or improper use
• Normal wear and tear of the product
• Minor cosmetic or packaging differences
• Refusal to accept delivery without valid reason
• Change of mind after order confirmation or delivery
Order Cancellation
Orders can only be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be accepted.
Final Decision
All claims are carefully reviewed by the TeksGear support team. Approval of return, exchange, or refund requests is subject to verification of provided evidence.
The final decision rests with TeksGear to ensure fair use of the policy and to prevent misuse.
Customer Support
For any assistance regarding returns, refunds, or warranty guidance, please contact our support team on +92 300-8205884 with your order details and relevant proof.
We appreciate your trust in TeksGear and are committed to providing a smooth and reliable shopping experience.